Privacy Policy

Who Is Responsible for Your Personal Data?

The data controller for the personal information described in this policy is:

Information We May Collect

Depending on how you interact with us, we may collect:

• Your name.
• Email address.
• Telephone number.
• Billing information.
• Delivery and collection addresses.
• Postcode.
• Booking dates.
• Skip size and service selections.
• Waste information you provide to us.
• Permit and placement information.
• Access instructions.
• Enquiry and correspondence records.
• Booking and transaction history.
• IP address and device/browser information where collected.
• Website usage and conversion information where permitted.

How We Collect Information

Information may be collected when you:

• Book a skip through our website.
• Use our BookingPress booking system.
• Complete an enquiry form.
• Call or email us.
• Contact us through social media.
• Make a payment.
• Ask us to arrange a highway permit.
• Provide delivery or collection instructions.
• Interact with our website and consent to relevant analytics or advertising technologies.

How We Use Personal Information

We may use personal data to:

• Provide quotes.
• Manage skip bookings.
• Deliver and collect skips.
• Provide Wait & Load services.
• Arrange permits.
• Process payments.
• Send booking confirmations and service communications.
• Respond to enquiries and complaints.
• Manage waste acceptance and operational requirements.
• Maintain accounting and business records.
• Protect our website and business from misuse or fraud.
• Measure and improve website performance where permitted.
• Measure advertising performance where consent has been provided.
• Comply with legal and regulatory obligations.

Lawful Bases We Rely On

Contract

We process personal information where necessary to provide a quote, take steps requested before a contract or fulfil a booking.

Legal obligation

Some records may need to be processed or retained to comply with legal, tax, accounting, regulatory or waste-related obligations.

Legitimate interests

We may process information where reasonably necessary to operate our business, prevent fraud, protect our systems, manage customer relationships, establish or defend legal claims and improve our services, provided your rights do not override those interests.

Consent

Where required, we rely on consent for non-essential website tracking, advertising technologies or particular marketing activities.

Where processing relies on consent, you may withdraw that consent.

BookingPress

We use BookingPress to provide and manage online booking functionality.

Information entered during the booking process may include your contact details, delivery information, service selection, booking dates and other information necessary to manage the booking.

Booking information may be stored within our WordPress website and/or systems supporting the BookingPress service, depending on our technical configuration.

Stripe Payments

Online payments are processed using Stripe.

When you make a payment, Stripe may collect information needed to process and secure the transaction, including payment, transaction, device and fraud-prevention information.

Cubic Waste & Skips Ltd does not need to receive or store your complete payment card number in order to process an online Stripe payment.

Stripe processes information in accordance with its own applicable privacy and security arrangements.

Analytics & Advertising Technologies

Subject to the choices you make through our cookie-consent controls, our website may use:

Google Analytics

Google Analytics may be used to understand how visitors use our website, such as pages visited, interactions, devices and general website performance.

Google Ads conversion tracking

Google Ads conversion tracking may be used to measure whether advertising results in actions such as enquiries, calls or bookings.

Meta Pixel

The Meta Pixel may be used to measure the effectiveness of Meta advertising, understand website actions and support advertising measurement or audience functionality where enabled.

These non-essential tracking technologies are intended to operate only where the required consent has been provided.

Google Search Console

We use Google Search Console to understand how our website performs in Google Search and to identify technical or search-performance issues.

Who We May Share Information With

We do not sell personal information.

Information may be shared where reasonably necessary with:

• Stripe.
• BookingPress and relevant website service providers.
• Website hosting and IT providers.
• Google, where relevant Google services have been enabled.
• Meta, where Meta Pixel functionality has been enabled with appropriate consent.
• Local authorities in connection with permit applications.
• Waste-processing or operational service providers where needed.
• Accountants and professional advisers.
• Insurers where necessary.
• Law-enforcement, regulatory or government authorities where required by law.

International Data Transfers

Some technology providers we use may process information outside the United Kingdom or use international infrastructure.

Where personal data is transferred internationally, we expect appropriate lawful transfer mechanisms and safeguards to be used where required by UK data protection law.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, tax, insurance, contractual and dispute-resolution requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer required, we aim to delete, anonymise or securely dispose of it.

Your Data Protection Rights

Depending on the processing involved, you may have rights including:

• Access to personal data we hold about you.
• Correction of inaccurate information.
• Erasure in applicable circumstances.
• Restriction of processing in applicable circumstances.
• Objection to certain processing.
• Data portability where applicable.
• Withdrawal of consent where processing relies on consent.

You also have the right to complain to the UK Information Commissioner's Office if you believe your personal information has been handled in breach of applicable data protection law.

Security

We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, loss, alteration, disclosure or misuse.

No internet-based system can provide an absolute guarantee of security, but safeguards should be proportionate to the nature of the information being handled.

Contact Us About Your Data